Processing
Orders are processed Monday through Saturday 8AM CST to 8PM CST. Processed orders are packaged 8AM to 6PM CST, Monday through Friday.

Shipping
We pride ourselves on fast turn-around times. All processed orders, comprised of in-stock items, are shipped no later then the next business day. Leading up to, and during the various busy holidays, *if* shipping times should differ then previously stated - the Estimated Delivery Dates quoted by UPS automatically reflect these changes, to allow additional processing time. We build, wrap and pack every gift individually, by hand - with the proper care and attention, just like you would do.

Orders are shipped via USPS or UPS (based on your selection) with an associated tracking number. You may also track the status of your order any time on our website, or simply by contacting us.

               

Domestic Shipping
At this time we ship to U.S addresses (including military addresses) and Canada. Free Shipping offers are valid only within the Domestic United States
                 

International Shipping
International Orders (clients outside of USA and Canada) are shipped to your destination using Bongo International.
         

Frequently Asked Shipping Questions

 Satisfaction

All companies (including us) can guarantee satisfaction. But what does that really mean? As a savvy consumer, you know a guarantee is a promise, and that not all promises can be kept, or delivered upon 100% of the time. Our reputation as an honest gift provider is stronger then any guarantee. With that being said, here is our message to you -

• We understand when giving a gift, that gift is an extension of you.
• We want you, and the recipient to be delighted with our gifts.
• If for any reason you are unsatisfied with your gift purchase, simply contact us, within a strict 24 hours of delivery, and we will make it right, or offer a refund. Restrictions apply, and other policies listed are still applicable. Restocking and Shipping Fees are non-refundable.

 CANCELLATIONS & CHANGES

Requests to cancel / change an order, must be received prior to the shipment of your order. If your order is already en route, or already delivered, we are unable to cancel / change your order. Requests to cancel / change an order received within 24 hours of order receipt, will be issued a full refund. Requests to cancel / change an order received after 24 hours of order receipt, prior to shipment, will be assessed a strict 10% cancellation fee.

 RETURNS

In order to keep our prices low and at wholesale, all returns are subject to a strict 15% restocking fee. Return requests / damage claims, must be submitted within a strict 48 hours of delivery. Authorized returns must received by us, within 7 business days of the original order's delivery date. All items must be returned in original, un-opened, and new (non-used) condition. You are responsible for all return shipping charges. Please note that we can only refund shipping costs, if the return is a result of our error. Otherwise, you will receive a full refund on your order (minus a 15% restocking fee), but the original and return shipping cost will not be refunded, and is non-negotiable. Clients may request an optional UPS pickup ($8 service fee) to return the items. Note: Food items, Perishables, Closeouts, and Specials cannot be returned.

We will notify you via e-mail of your refund once we have received and processed the returned gift item. You can expect a refund to be issued, in the same form of payment originally used for purchase, within 3 business days of our receiving your return. Please note that the actual posting date of the return, is dependant on your financial institution.

  Warm Weather Shipping

For products that are prone to melting in warm weather (ambient temperature above 65 degrees Fahrenheit), we ship the items along with up to 1 pound of Refrigerent Gel Ice Pack(s), nestled in a Radiant Heat Shield aluminum bubble wrap enclosure, at no additional charge. Utilizing these high-tech products, most smaller products / orders can arrive safely without melting, but are shipped at the client's risk - and NOT guaranteed against melting and/or damage due to heat.

ArtisticGiftBaskets.com will however, guarantee arrival in proper condition if: Overnight Shipping is selected -OR- an insulated shipping upgrade kit is purchased. Restrictions apply. Note: the scheduled delivery date must not land on a weekend and/or holiday, and the time in transit must not include weekends / holidays. The recipient must be available to receive the package at the scheduled delivery date. Guarantee only valid to destinations within the 48 Domestic United States, not valid for freight-forwarding destinations, and or freight drop-off points (ie, rented mail / po boxes)

For more information on Radient Heat Shield products, see our Frequently Asked Questions section on our website.

 Conditions of Use

Please reference our Conditions of Use policy located off our main page (or click here)